Booking directly with us is really recomended :
+ Direct online customer care (You can contact us from 8:00 to 21:00 everyday).
+ No admendment fee for changing before 3 days
+ Easy credit card accepted payment without additional fee.
+ We are the owner and the operator, no middle cost.
+ Best price guarantee.
+ Discount for early or last minute bookings.

No, they are not of our company. They are just our sale agents or other companies. We have no responsibility of these. The price may be higher or cheaper because they are not updated or they are trying to draw your attention.

We arrange shuttle bus (29 or 35 seaters) to pick up visitor from hotels in Hanoi Old Quarter area (in Hanoi) or 1st district (in HCM city) . Pick up time is vary for each tour, every morning. The operator will inform you exact time. You are recommended to have breakfast check out and be ready at hotel’s lobby. Pick up request at Hanoi Airport is not available, it can be handled by private car only, and shuttle bus could not pick up or drop off you there. Pick up request at Hanoi train station (Sapa arrival) is not available, as you arrive early at 5:00 am from Sapa while our shuttle bus- pick up time at 7:45am. You can choose to get back at your hotel in Hanoi Old Quarter or go to No. 9 Hang Huong (our office), you can leave luggage there and wait until 7:45am If you are not in Hanoi Old Quarter Area, pick up point at Hanoi Opera House at 8:30am

Your positive reviews is highly appreciated. We need you to support us by putting it in the any online website/forums

If you are on the tour, please meet our manager in the boat or talk with our tour guide directly. We will change and correct the unused services. Also, please mail to us, we will do the reply within hour. If it is our fault, you will get partially refund. We always listen to you and strive to improve the service for customer satisfaction. or email to [email protected] if you have any comments for our service

We use the exchange rate of the biggest bank in Vietnam, Vietcombank. The exchange rate from USD to VND is based on the selling rate. This is updated hourly. For your reference : https://portal.vietcombank.com.vn/en-Us/Personal/TG/Pages/exchange-rate.aspx?devicechannel=default

Normally the taxi for pickup to meeting point and ending of the trip are not included. Be carefull when taking any taxi in Vietnam, you may get scammed. Please use the online app like GRAB, XANH Taxi ( 1900 2088) or reputed taxi company : MaiLInh (HAN - 02438333333 )... To avoid scam, you should take a taxi photo with its plate number and driver face in case of bad exprience.

Please check at : https://vietnamopentour.com.vn/pages/booking-guide/#cancel