1- Should I book directly with you or via others ? (for halong bay overnight trip)
2- I have found many website like www ... Are they of your company? Why is the price higher/ cheaper ?
Booking directly with us is really recomended :
+ Direct online customer care (You can chat with us from 8:00 to 21:00 everyday).
+ No admendment fee for changing before 3 days
+ Easy credit card accepted payment without additional fee.
+ We are the owner and the operator, no middle cost.
+ Best price guarantee.
+ Discount for early or last minute bookings.
3- Can you pick up/ drop us at my hotel in Hanoi ?
No, they are not of our company. They are just our sale agents or other companies. We have no responsibility of these. The price may be higher or cheaper because they are not updated or they are trying to draw your attention.
4- What about the refund in case of bad weather ?
If the transport is included, free pick up and drop off will be arranged at your hotel (located in HoanKiem district only) or at our office - No. 9 Hang Huong land, Hoan Kiem, Hanoi. Please give us your hotel address in Hanoi to check and to make the arrangement.
5- Cruise cancellation in Halong Bay?
For Halong bay overnight trip : In case of bad weather and the boat is not allowed to go offshore
+ If you know and stay in Hanoi, cancel the trip : Full refund will be provided.
+ If we can not forcast about the weather we went to Halong bay and the boat is not allowed to overnight: The refund will be full payment minus US$ 20/person for lunch and transportation. If the boat can go around the bay for the day trip boat (about 3-4 hours) in Halong bay, it will be full payment minus US$ 44/person for lunch and transportation, boat trip, entrance tickets, tour guide.
+ If you decide to stay in Halong Bay and overnight at the hotel you will get no refund. In that case we will arrange all the accomodation and meals for you
6- I did a booking with agoda and booking.com..., do I need to confirm with you ?
Halong Bay cruise operation is managed and regulated by Halong Bay Management Board. They decide the cruise operation allowance every day for both overnight and day cruise.
+ In the event of bad weather conditions, HALONG BAY MANAGEMENT BOARD RESERVES THE RIGHT TO MAKE FINAL DECISION OF CRUISE CANCELLATION.
+ THE FINAL DECISION OF CRUISE CANCELLATION IS MADE TILL 3:00 PM on the day of bad weather. Local authority also reserves the right to cancel trip at any time for highest safety level of passengers
+ Reasons for cruise cancellation are usually known as: tropical storms (in summer), foggy weather, tropical monsoon, cyclone, strong wind… (in winter).
+ Cruise cancellation is more often in Halong Bay those days and BEING MORE UNPREDICTABLE in accordance with weather conditions during the year.
+ In the event of cruise cancellation, we will inform guest/ travel agents as soon as possible for detail of cancellation risk, possible situation and alternative options to help you plan your trip.
7- We have international/domestic flight after Halong Bay trip, Can you advise us when the bus will arrive in Hanoi? or Can you drop off us at Noi Bai airport?
Yes, please email your details information, and hotel address in Hanoi to confirm at least one day in advance.
8- What should I bring during the Halong bay trip ?
Bus will not pass by Noi bai airport so that can not drop you off there. Bus will arrive in Hanoi Center around 4:45pm - 5:00pm - 5:30pm or later due to traffic jam...
- If your flight takes off in Noi Bai Airport around: 5:00pm-6:30pm, you should book private taxi from Tuan Chau port right after the trip. you will get airport in time (around 3:00pm-3:30pm). It cost US$80/way
- If your flight takes off in Noi Bai Airport around 6:30-8:00pm, you can use our bus then get off at the Junction of Halong - Hanoi (named:Nga Ba Bac Ninh) around 4:00pm, then take taxi from there to Noi Bai (takes 45-60minites) and cost from US$25/way
- If your flight take off in Noi Bai after 7:00pm (domestic flight) or 8:00pm (international flight), you can have enough time to take taxi from Hanoi Center to Noi Bai Airport (take 60minites and cost from US$18/way)
9- What may be unexpected experience should I know before Halong bay trip?
What to bring:
Camera + Film
Insect repellent (not neccessary)
A wide brimmed hat
10- What kind of food you serve ? Do you have vegeterian food or special required food ?
At least 3 and a half hours for transfer from Hanoi and Halong Bay or vise versa on the first and the last day. The traffic and how the people conduct their vehicles in narrow but crowded road may make you uncomfortable. But you should not worry as our expereince and proffestional driver. Also you should consider to upgrade to the mini bus services for more comfortable.
So when you book a package for 2 days or 3 days, please be informed that this included 7 hours for the round trip transfer, not the whole 2 or 3 days in Halong Bay.
11- Does the tour guide speak English/ Chinese ? How many tour guides in the trip ?
We serve Vietnamese/European and sea food meals. Vegeterian and special food should be required as soon as possible, the latest in the morning of start day.
We use the local tour guide, he/she speaks well English. Chinese speaking tour guide or other languages is available at your request, extra cost may be added.